Safety Update

PRACTICE UPDATE: We are now open for normal business hours and seeing patients! Before your appointment, click here. If you have any questions about our updated appointment process or safety regulations, please give us a call at 615-758-7745.

Safety Update

We’re here for your health!

It’s been a crazy few weeks, but we want to let you know that we are back and here for you. Here’s what you need to know:

  • In accordance with the Governor’s recommendations, as of now, we plan to begin a soft reopening on May 6th, 2020.
  • We have added some enhanced infection control procedures including screening every patient and team member for any signs or symptoms of illness.
  • We ask that our elderly patients and those with underlying medical conditions hold off scheduling for a little longer unless Dr. Brown determines that it is essential for your health to come in sooner.
  • Upon arrival to your appointment, please notify us that you are here via text or call. We ask you to stay in your car, and we will notify you when it is time to come into the office so you may proceed directly to your care area.

For more commonly asked questions about COVID-19 how we’ll continue to keep your visits safe with us, see the Patient FAQs below.

Is it safe to visit the dentist?  How do I know the office is safe and fully disinfected?  Is it safe to sit in the reception room?

Dental practices and other businesses will reopen before COVID-19 is completely contained as a health threat, which means there will still be some fear about being infected by the virus.  Dental offices halted elective and non-urgent treatment to limit the use of personal protective equipment (i.e., masks, gloves, and gowns) and to help prevent the risk of infection.

Even before the COVID-19 outbreak, our office followed strict infection control guidelines that would have prevented the transmission of the COVID-19 (or any other virus) to our patients or team. In an abundance of caution, we have increased the frequency and thoroughness of our sanitizing procedures and we are following all safety procedures recommended by the Center for Disease Control, American Dental Association, and OSHA. 

We have added some enhanced infection control procedures including screening every patient and team member for any signs or symptoms of illness.  We ask that our elderly patients and those with underlying diseases hold off scheduling for a little longer unless Dr. Brown determines that it is essential for your health to come in sooner. We are also asking patients to stay in their cars, we will notify you when it is time to come into the office so you may proceed directly to your care area.

We have always cleaned our reception area every night. Now, we are also cleaning it and the building common areas throughout the day paying special attention to wiping down chairs, door handles, and other things patients frequently touch. 

 

Have any of your patients tested positive for the coronavirus? 

To our knowledge, we have not had any patients test positive.  We are screening each patient for risk of exposure before treating them, and we are postponing their treatment if they are showing signs of illness or have traveled recently. We are hoping that, as testing equipment becomes available, we will test patients and team members.  If anyone we test is positive for the virus we will thoroughly disinfect the entire office, contact local health authorities, and alert other patients who visited on the same day.

 

Have any of your team members been sick or tested positive for the virus?

None of our team members in the office are presently ill or had the coronavirus. If a team member is showing symptoms, we require that individual to stay home. We are being especially careful and recommend that anyone with a fever, cough, shortness of breath, or body aches and chills contact their doctor as soon as possible and self-quarantine.

 

Should I come to my dental appointment alone? 

We are continuing to practice social distancing at our office until it is safe to do otherwise. We ask that you do not bring other family members into the office for your appointment unless they are also receiving treatment or if you need them to provide you with assistance.

 

Should I cancel my appointment if I am feeling sick? Should I cancel my appointment if someone other than me is sick in our household?

If you or anyone in your household is sick, or under quarantine for any reason, we want to postpone your appointment for at least three weeks.

 

Will there be a no-show fee if I am unable to keep my appointment for reasons related to COVID-19?

We understand that unforeseen reasons for cancellations may pop up and you may have other concerns on your mind. While we do still consider all appointments as confirmed at the time they are made, we ask that you give us at least two business days advance notice if you won’t be able to visit us due to crisis-related circumstances.  We will not be charging missed appointment fees related to the crisis during this time.

 

What if I am unable to pay for my dental care?

We understand that COVID-19 has put many of our patients into challenging financial situations. If you find it difficult to pay for your necessary dental care, we would be happy to discuss options to ease your burden. At our office, we make sure dental care remains affordable by offering many options for payment. We offer flexible payments and plans to assist you in getting your necessary dental care. If you have questions about cost and financing please give us a call to clarify.  We do not want finances to get in the way of you being healthy. Postponed preventive and restorative treatment can lead to even bigger expenses and more serious medical issues.

 

We want your feedback.

What else can we do to make your experience better and what would make you feel safer?  Email us at info@drelijahbrown.com

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